Our most Frequently Asked Questions
What is the best way to contact our store?
Please email our customer service for the fastest response time: [email protected]
Ship To a Different Address than your Billing Address
You will need to follow these instructions:
- Be sure to check the box next to SHIP TO A DIFFERENT ADDRESS:
- Manually type in the new shipping address for the order
- Be sure to fill out all required fields (*)
- Next click VALIDATE ADDRESS button.
- **Please note, when you update your shipping address in your user account, it does not default to this shipping address when you place an order. You will need to check this different shipping address box and enter this each time you order.**
- Then place order.
How do I place an order?
All orders must be placed online at www.prioritystore.com. We can no longer take phone orders.
All new customers should register a user account, and then place your order. You will be able to track and see your order history easily.
How do I register for a new user account?
Go to: https://www.prioritystore.com/my-account/
To register, simply enter your email address.
Your password will be emailed to your registration email.
You can place new orders, view recent orders and manage shipping and billing information once your account is created.
What do I do if I haven’t received my order confirmation?
First check your spam or junk folder. All order confirmations are auto-generated and emailed when the order is processed. If you didn’t receive it, then you can email us at: [email protected]
How do I know my package shipped?
Your tracking information will be emailed to you automatically when your order is shipped. You may have to check your spam or junk folder if you didn’t received the email notification. You can track your shipment on the carrier’s website for up-to-date shipment information.
What if a product is out of stock?
Back-orders will be accepted for out of stock items. The order will ship when the product is restocked and available. We may be experiencing longer than usual lead times due to impacts of COVID-19. The current lead time is approximately four (4) weeks to restock a product. If you have any questions about the status of a back-order, then you can email us at: [email protected] for an update.
Are your products safe for me to store food, candy or pet food?
Yes, our plastic products are GFSI-certified, food-safe and BPA-free. Our products are manufactured in the USA from domestically produced raw materials.
Do you ship internationally?
We currently DO NOT SHIP OUTSIDE THE U.S.A. We offer free shipping within the contiguous 48 United States. We do provide an option to ship to AK, HI, PR via Fedex Ground, which the customer will be charged for at the time of check out.
What should I do if I have an issue with the shipment or damage?
Please email us at [email protected] with a description of the issue, your order number, and also send us any photos of the issue. We will respond as soon as possible, typically within 24-48 hours to these requests. A shipping claim will need to be filed with the carrier.
What if I need to return a product?
*Please note, some returns may be subject to a 25% restocking fee*